top of page

FAQs

Frequently Asked Questions (FAQs) - Online Art Gallery

  1. Q: How do I place an order?

    • A: To place an order, simply browse our online gallery, select the desired artwork, and click on the "Add to Cart" button. Follow the checkout process to provide shipping details and complete the purchase.

  2. Q: Are returns accepted?

    • A: Unfortunately, we do not accept returns. Please carefully review the artwork details and images before making a purchase. If you have specific concerns, feel free to reach out to our customer support team.

  3. Q: When can I expect my order to be shipped?

    • A: Orders typically ship within 5-7 business days from the date of purchase. Once your order is processed, you will receive a confirmation email with tracking information.

  4. Q: How is shipping calculated?

    • A: Shipping rates vary based on the destination and the specific artwork being shipped. The shipping cost will be displayed during the checkout process before you finalize your purchase.

  5. Q: Can I track my order?

    • A: Yes, you can track your order using the provided tracking information in the confirmation email. This allows you to monitor the progress of your shipment until it reaches its destination.

  6. Q: Do you ship internationally?

    • A: Yes, we do ship internationally. Shipping rates and delivery times vary based on the destination. Please review the shipping information during checkout for accurate details.

  7. Q: Can I change my shipping address after placing an order?

    • A: Unfortunately, once an order is confirmed, we cannot change the shipping address. Please double-check your details before finalizing your purchase.

  8. Q: What if my artwork arrives damaged?

    • A: In the rare event that your artwork arrives damaged, please contact our customer support team immediately. We may request photos of the damage for assessment, and we will work with you to find a suitable resolution.

  9. Q: How can I contact customer support?

    • A: You can reach our customer support team through the "Contact Us" page on our website or by sending an email via the contact form below. We aim to respond to inquiries within 24-48 hours.

  10. Q: Why does delivery time vary by location?

    • A: Delivery times vary based on the shipping destination. Factors such as customs processing and local delivery services contribute to the variation in delivery times.

  11. Please visit the Shipping & Returns page for more information about our policies.

bottom of page